Forms & Policies
Please review our forms and policies. Don't hesitate to call us with any questions.
Pooch Personality Profile
Complete a profile for each dog enrolled at Urban Tails. Complete responses assist us in providing high-quality care for your dog. There are no right or wrong answers as all dogs are unique!
Birthday Party Requests
Interested in holding your dog's birthday party at Urban Tails? Complete our birthday party request form.
Payment
- Payment is due when services are rendered.
- Prepayment or a credit card on file is required for all after hours pick-ups.
- Urban Tails credit (good for 6 months) will be given for overpayments, retail returns or cancelled reservation deposits.
- Retail returns must be in original packaging and in saleable condition.
Daycare & Testing
- Social Evaluations are available Monday through Friday at 9:00am and 1:30pm.
- Advance reservations for daycare are required.
- Recurring daycare appointment schedules are recommended and can be reserved with our guest services team.
Check-In/Check-Out
Monday - Friday*
7am - 6:30pm
Saturday*
9am - 4pm
Sunday
After hours pick-up fee applies
*Normal hours of operation
We understand that life is frequently unpredictable. However, the dogs staying at our facility play hard and REALLY need their sleep. We strongly encourage all clients to drop-off and pick-up within our regular check-in/out hours, to avoid waking them.
After Hours
Monday - Friday
6am - 7am & 6:30pm - 9pm
Saturday
7am - 9am & 4pm - 9pm
Sunday
7am - 9pm
Special appointments outside of the regular check-in and check-out times must be scheduled in advance and may be subject to additional charges. Your pet may also be placed in less spacious accommodations during the periods outside the defined check-in/out times until their loft or suite is available. During the hours shown we accept appointments for pet drop-off or pick-up for an extra fee.
Holiday Lodging
Peak times include spring break, June, July, August, Thanksgiving and December 23 - January 5th. A three-night minimum charge is required for holiday lodging in our dog lofts and cat suites.
A $50 deposit is required to confirm your holiday lodging reservation (cage-free, loft and cat). Deposit will be forfeited for all late cancellations, no-shows, or reservation changes that reduce the number of nights reserved. Two weeks notice is required for cancellations or reservation changes for credit of deposit paid.
Lodging reservations during peak periods are subject to a cancellation fee in the event a 48-hour notice is not provided. Cancellation fee equals one night boarding fees.
Damage Fees
You will be responsible for damage fees or replacement costs of any items physically damaged by your dog during their stay. We do not charge for normal wear and tear. Damage fees for our standard loft set-up range from $5-$50 and physical suite damage fees are capped at $200.